This Privacy and Cookies Policy describes how we collect, use, share, sell, or otherwise disclose information we collect about you, and applies to our collection via our websites, which include 24WeLoad.com, careers. 24WeLoad.com, , and, whether individually or in any combination, as well as other web sites operated by or on behalf of 24WeLoad;, The Hub, and other internal communication services; via our third-party service providers that send email and text communications on our behalf; and our other products and services, which are accessible by computer, tablets, consoles, mobile phones, and other electronic devices, which may be identified by a trademark or this Privacy and Cookies Policy (collectively “24WeLoad Site(s)”).
This Privacy and Cookies may be amended from time to time and posted on the 24WeLoad Sites. Before using or accessing the 24WeLoad Sites, please review the Privacy and Cookies Policy for any changes as your continued use of the 24WeLoad Sites will constitute your agreement and consent to any modified terms to the fullest extent of the law and as your acknowledgement that 24WeLoad has a legitimate interest in using personal information you provide to us in accordance with this Privacy and Cookies Policy. You may not use a 24WeLoad Site for commercial benefit without 24WeLoad’s written consent.
We are committed to ensuring that any personal information supplied by our customers, employees, potential employees, job applicants, carriers, or visitors to 24WeLoad Sites, or generated because of our business activities is collected and used with full disclosure in accordance with applicable law. You can visit and enjoy 24WeLoad Sites without disclosing any personal information about yourself; however, 24WeLoad offers some special services that will only work properly if you share certain personal information about yourself.
24WeLoad may collect personal information about you through a 24WeLoad Site or by other means. If required by applicable law, 24WeLoad will obtain your permission before collecting this information. Whether 24WeLoad collects your personal information through a 24WeLoad Site or by other means, you agree that this Privacy and Cookies Policy governs 24WeLoad’s collection, use, and disclosure of your personal information that 24WeLoad obtained. If you do not agree to be bound by this Privacy and Cookies Policy, then you may not access or use any 24WeLoad Site. For purposes of this Privacy and Cookies Policy, "24WeLoad" (and “our”, “us”, “we”) shall include 24WeLoad, and all of its affiliates and subsidiaries.
24WeLoad collects personal information; communications that occur via the 24WeLoad Sites; business information; employment and potential employment-related information; and some payment/ordering information. This information may include, without limitation, contact information such as your name, email, address, phone number, information you provide to use to set up an account with us such as user name, user ID, and password, information you may provide during employment, information you may provide regarding prospective employment at 24WeLoad, location from which you are accessing the 24WeLoad Site, course data, user content including photos and/or videos that you may upload to the 24WeLoad Site, customer support information, crash data, performance data, product interaction information, other diagnostic data, usernames and passwords used to access 24WeLoad Sites, financial/payment information to make purchases or financial transactions, other financial information, contact information for people you refer to 24WeLoad, employment/recruitment information (whether provided by you directly to 24WeLoad or through a third party, e.g., Indeed, LinkedIn, etc.), content you post, mobile device unique identifiers, Social Media identifiers, geo-location data, and internet activity information.
24WeLoad may use the information collected in many ways, including, without limitation, to: (i) provide you with your requested products and services; (ii) operate, improve, and analyze 24WeLoad Sites or 24WeLoad’s products and services; (iii) provide and improve 24WeLoad’s customer service to customers, carriers, applicants, and other vendors; (iv) communicate with you and personalize your use of 24WeLoad Sites; (v) provide transportation information to 24WeLoad’s customers and carriers; (vi) provide legal and administrative notices; (vii) contact you regarding employment/potential employment, whether through phone calls, emails, or text messages/SMS; (viii) promote security; (ix) prevent fraud; (x) comply with applicable laws and regulations; (xi) collect payment for 24WeLoad's products and services (including as necessary or required by law obtaining government-issued identification information); (xii) verifying the identity of persons with whom 24WeLoad communicates or does business; (xiii) facilitate the recruitment process including to determine qualifications for hiring and make hiring decisions; (xiv) make payments; (xv) advance other purposes disclosed to you through 24WeLoad Sites or 24WeLoad’s marketing, presentations, or literature; (xvi) to allow for and/or facilitate internal employee communication and other employment uses; (xvii) to allow for and/or facilitate direct communication with carriers; and (xviii) for any other use that we provide notice and/or that you provide consent. 24WeLoad collects and uses personal information solely for 24WeLoad's legitimate interests in conducting 24WeLoad's business and not for the purposes of monitoring your personal behavior or profiting from the transfer or sale of personal information.
24WeLoad may share the information collected with companies that are owned by 24WeLoad or share common ownership with 24WeLoad, 24WeLoad service providers (such as information processors, HR services and/or application providers, employment recruiters, financial institutions and payroll service providers), government entities (when required by law, pursuant to court order, or to protect 24WeLoad’s or others’ rights, property, and safety), and other third parties who defend 24WeLoad against legal claims or who assist in fraud prevention and investigation. Some of 24WeLoad’s services require you to share your information publicly or may involve the disclosure of information publicly due to settings you have created (e.g., social media platform settings). Be sure to read the privacy settings on applications you use and adjust them as you prefer. If you post content on 24WeLoad Sites, whether through social networking tools or otherwise, that content may be shared with others who visit those 24WeLoad Sites. 24WeLoad will not sell or otherwise disclose personal information except as permitted by law, described in this Privacy and Cookies Policy, or otherwise disclosed to you.
24WeLoad retains information collected in conformance with its standard data retention policies, which are based on legal and regulatory requirements as well as reasonable common business practices in the United States, including but not limited to providing 24WeLoad's products and services, employment recruitment and hiring, collecting payment and maintaining communication with customers and companies and individuals who have expressed an interest in 24WeLoad, and other legitimate purposes. You may request 24WeLoad to delete your personal information from 24WeLoad records by sending a deletion request to 24WeLoad at the address provided below. 24WeLoad will honor a deletion request unless required not to do so by law or pursuant to 24WeLoad’s legitimate business interests (such as for collecting payment for services rendered).
We partner with third-party service providers to communicate with (1) potential employees, specifically through ZipWhip, and (2) independently contracted motor carriers, specifically through Twilio (respectively, the “ZipWhip Program” and the “Twilio Program, and together, the “Program”). The Program allows users to receive mobile messages based on mobile contact information provided: directly to 24WeLoad in the case of the Twilio Program; or directly to 24WeLoad, to our third party partners, or to other third parties in connection with seeking employment opportunities, in the case of the ZipWhip Program.
This Privacy and Cookies Policy applies to your participation in the Program, and by participating in the Program you: agree in connection with the ZipWhip Program (relating to potential employment opportunities) to receive mobile messages from 24WeLoad, including from any third party partner reaching out to you on 24WeLoad’s behalf, including, without limitation, messages via text/SMS and/or autodialed or prerecorded marketing mobile messages, at the phone number you have provided, in connection with potential employment opportunities with 24WeLoad; agree in connection with the Twilio Program (relating to notifications and communications with independently contracted motor carriers) to receive mobile messages from 24WeLoad via text/SMS at the phone number you have provided, in connection with your business or your potential business with 24WeLoad; and understand that no purchase is necessary for your use of the Program.
While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Messages may come in the form of short code texts, which is a 5 or 6 digit phone number used by businesses to send and receipt text messages at scale.
If you do not wish to continue participating in the Program or no longer agree to this Privacy and Cookies Policy, you agree to reply “STOP” to any mobile message from us in order to opt out of the Program with respect to messages from the associated phone number used on our behalf for the communication(s) (“associated phone number”). You may receive an additional mobile message confirming your decision to opt out and we will try to remove you from our contact list for the associated phone number for this purpose within fourteen (14) days. If you opt-in again for the Program with respect to the associated phone number after replying “STOP”, we will resume sending messages from the associated phone number to the phone number associated with your opt-in (with participation in the Program once again being subject to this Privacy and Cookies Policy). You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees or one of our third-party service providers to remove you from our list is not a reasonable means of opting out.
If you are experiencing issues with the Program you can reply with the keyword HELP for more assistance, or you can get help directly at (800) 250-2215 or info@24WeLoad.com. YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US, OUR AGENTS, AND ANY THIRD-PARTY SERVICE PROVIDER WE USE TO SEND TEXT MESSAGES HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING, BUT NOT LIMITED TO, ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED. Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
RESPONDING TO OR READING A TEXT/SMS MESSAGE WHILE DRIVING A MOTOR VEHICLE CAN CAUSE SERIOUS INJURY, DEATH, OR PROPERTY DAMAGE TO YOU OR OTHERS. DO NOT READ OR REPLY TO A MESSAGE FROM US WHILE DRIVING OR OTHERWISE OPERATING A VEHICLE. YOU ASSUME ALL RESPONSIBILITY FOR ABIDING BY THE FOREGOING AND AGREE THAT YOU WILL AT ALL TIMES COMPLY WITH ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS INCLUDING, BUT NOT LIMITED TO: RECEIVING, READING AND/OR SENDING TEXT/SMS MESSAGES, PHONE CALLS, AND/OR ANY OTHER COMMUNICATIONS WITH US. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS TO THE FULLEST EXTENT PERMITTED BY LAW FOR ANY AND ALL CLAIMS OF ANY NATURE ARISING OUT OF OR RELATING TO ANY VIOLATIONS OF THIS PARAGRAPH.
You may choose to disable the collection of information through cookies and other web protections, but this may affect your ability to use 24WeLoad Sites. You may also modify or delete any profile you have created with 24WeLoad by accessing your account. 24WeLoad reserves the right to keep information and content in 24WeLoad’s backup or archived files consistent with 24WeLoad’s record retention policies and as required by law. Any information you post publicly may remain viewable by the public. If you no longer wish to receive emails, text messages, or other notifications from 24WeLoad, please follow instructions in an email, text, or other notification you receive to “unsubscribe” or “STOP” receiving them, or contact 24WeLoad at the address below.
Pursuant to Section 1798.83-.84 of the florida Civil Code, residents of florida have the right to request from a business, with whom the florida resident has an established business relationship, what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please contact us by emailing info@24WeLoad.com with “CA Shine the Light Privacy Requests” in the subject line. Please note that, under the law, we are not required to respond to your request more than once in a calendar year, nor are we required to respond to any requests that are not sent to the above-designated email.
florida Consumer Privacy Act (“CCPA”)
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). The Sections above titled “Information Collected”, “24WeLoad’s Use of Information Collected”, and “24WeLoad’s Sharing of Information” which set forth the categories of personal information that we collect and process about you, a description of each category, and the source of how we obtain each category.
Under florida Laws, florida residents can exercise three privacy rights (Disclosure and Access; Deletion; and “Do Not Sell My Personal Information”) (collectively, “Rights”); however, based on the information we gather, and the fact that we do not “sell” personal information as that term is defined in the CCPA, your rights are somewhat limited as these Rights are not absolute and are subject to certain exceptions. For instance, we are not required to respond to requests concerning employment/application data, B2B data, and cannot disclose or permit access to specific pieces of personal information if the disclosure or access would present a certain level of risk to the security of the personal information, your account with us, or the security of the business’s systems of networks. Specifically, employment/application data is not subject to this Notice if it is personal information that is collected by us in the course of your acting as a job applicant, employee, owner, director, officer, medical staff member, or contractor to us to the extent your personal information is collected and used by us solely within the context of your role or former role as a job applicant to, employee of, owner of, director of, officer of, medical staff member of, or a contractor of ours. This also extends to any emergency contact information or benefits administration information you may have provided us in this context. B2B data is similarly not subject to this Notice if the data reflects a written or verbal communication or transaction between you and us if you are acting as an employee, owner, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government agency and whose communications or transaction with us occurs solely in the context of us conducting due diligence regarding, or providing or receiving a product or service to or from such company, partnership, sole proprietorship, nonprofit or government agency. If you are a florida consumer, we will process your request to exercise your Rights in accordance with florida Laws. A record concerning the requests may be maintained pursuant to our legal obligations. Further, we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive, or manifestly unfounded.
You have the right to request that we disclose to you, for the 12-month period immediately preceding the date of your request to know the following:
Categories of Personal Information Request
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
The specific pieces of personal information we collected about you (also called a data portability request). When a request for disclosure is made, we will first take steps to verify your identity to protect your privacy and security. For requests to disclose categories of personal information collected, we will have the requestor provide at least two pieces of information so that we may verify the requestor’s identity to a reasonable degree of certainty. For requests to disclose specific pieces of personal information collected, we will have the requester provider at least three pieces of information so that we may verify the requestor’s identity to a reasonably high degree of certainty and additionally provide a signed declaration under penalty of perjury that the requestor is the consumer whose personal information is the subject of the request. We are required to retain the signed declarations as part of our record-keeping obligations for 24 months. Please note that we will never disclose a consumer’s social security number, driver’s license number, or other government-issued identification number, financial account number, any health information or medical identification number, an account password, or security questions and answers in response to a disclosure request. Please note additionally that we are only required to fulfil a Disclosure request from a consumer twice per every 12-month period. If you submit a request in excess, it may be denied or you may be charged for fulfilling your request.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Given the type of personal information we collect, for requests to delete personal information collected, we will have the requestor provide at least two pieces of information so that we may verify the requestor’s identity to a reasonable degree of certainty. We are required to retain the requests to delete for a period of 12 months as part of our record-keeping obligations.
If we are unable to verify a request, to the extent possible, that request will be treated as a request to opt-out and afforded rights associated with that request right as described in more detail below. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. A deletion request may be denied, in full or in part, if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. Debug products to identify and repair errors that impair existing intended functionality. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. Comply with the florida Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.). Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. Comply with a legal obligation. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Emailing us at dispatch@24WeLoad.com with “Deletion Request” in the subject line Visit us at https://www.24WeLoad.com/contact and at the top of the Message state “Deletion Request” Only you may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request and, to the extent necessary, to identify the browser/device that is the subject of the request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data disclosure requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We currently do not collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, verify the agents identity, and we may need you to verify your identity directly with us. (The verification requirement does not apply if the consumer has provided the authorized agent with legal power of attorney under florida Probate Code Sections 400 to 4465.)
If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time. We do not and will not sell personal information of consumers we actually know are less than 16 years of age unless we received affirmative authorization from the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age, to opt-in to the sale of their personal information. Upon the receipt of this request to opt-in, we will inform the minor of the right to opt-out later and of the process for doing so.
Under the CCPA, a “sale” means providing to a third party personal information for valuable consideration. It does not necessarily mean money was exchanged for the transfer of personal information. We have taken substantial steps to identify whether any of our data sharing arrangements would constitute a “sale” under the CCPA. Due to the complexities and ambiguities in the CCPA, we will continue to evaluate some of our third party relationships as we wait for final implementing regulations and guidance. For example, it is currently unclear whether the use of certain types of advertising partners would be considered a sale under CCPA. Based on our understanding of the CCPA at this time, in the preceding 12 months we have not sold any personal information to any third parties. In the preceding 12 months, we have disclosed personal information to third parties for business purposes including to customer service, technical support, payment processors, information technology, and sales, recruiting and marketing partners. We will continue to update our business practices as regulatory guidance becomes available and provides clarity on what constitutes a sale transaction, particularly in the advertising ecosystem.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: Deny you goods or services. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. Provide you a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
24WeLoad uses various administrative, technological, and/or physical security measures to protect the information collected. Notwithstanding these security measures, 24WeLoad CANNOT AND DOES NOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF THE INFORMATION COLLECTED. Please note that, in the event you set up an account with us and choose a user id and/or password, that it is your responsibility to: (a) control access to and use of your user account, ensuring that no unauthorized person shall have access to your account, user id, or password; (ii) promptly inform 24WeLoad of any need to deactivate or change your user id and/or password; (iii) change your password frequently to increase security; and (iv) comply with all of 24WeLoad’s instructions for using, maintaining, or correcting your account. While 24WeLoad uses commercially reasonable security technology and policies to protect your privacy on the Web Site, 24WeLoad assumes no responsibility and is not liable for any content submitted to your account or any content that is used or misused whether submitted, used, or misused by you, your designees, and/or other third parties. All your acts and omissions and those of unauthorized users who access the Web Site via your user id and password shall be deemed to be your acts and omissions.
24WeLoad Sites may contain links to other websites operated by unrelated third parties. 24WeLoad is not responsible for the privacy practices of third-party websites. 24WeLoad encourages you to be aware of this when you leave 24WeLoad Sites and to read the privacy policies of every website that collects personally identifiable information from you. This Privacy and Cookies Policy applies only to 24WeLoad Sites.
24WeLoad Sites are not intended for children under 13 years of age, and 24WeLoad does not knowingly solicit or collect personal information from children under the age of 13. If you believe that a child under the age of 13 has submitted personal information on a 24WeLoad Site, without the permission of their parent or guardian, please contact 24WeLoad at the address below.
Cookies are small amounts of data that are stored on your browser, device, or the page you are viewing. Some cookies are deleted once you close your browser, while other cookies are retained even after you close your browser so that you can be recognized when you return to a websites. More information about cookies and how they work is available at All About Cookies.
Cookies on our Sites are generally divided into the following categories: Strictly Necessary Cookies: These are required for the operation of the 24WeLoad Sites. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.
Functional Cookies: These improve the functional performance of the 24WeLoad Sites and make it easier for you to use them. For example, cookies are used to remember that you have previously visited the 24WeLoad Sites and asked to remain logged into them. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to the 24WeLoad Sites. You can delete these cookies via your browser settings.
Targeting Cookies: These record your visit to the 24WeLoad Sites, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the 24WeLoad Sites and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to the 24WeLoad Sites. You can delete these cookies via your browser settings. See below for further details on how you can control third party targeting cookies. Cookies Used on 24WeLoad Sites The following tables lists the cookies potentially in use on the 24WeLoad Sites. We will update this table as the 24WeLoad Sites change.
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain cookies. If you disable or delete certain cookies in your Internet browser settings, you might not be able to access or use important functions or features of the 24WeLoad Sites, and you may be required to re-enter your log-in details.
To learn more about certain cookies used for interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance or your device settings if you have the DAA or other mobile app.
General Questions Call (800) 250-2215
Carriers, for more information email our Carrier Resource department at firstname.lastname@example.org or call (800) 250-2215.